Have you ever visited the vet with your pet? Maybe it’s just our vets, but does your vet have your appointment in one small room, but then takes your pet to another undisclosed back room to take care of immunizations and other possibly scary stuff? I always feel badly when they take my dog because I feel like I’ve abandoned them during their time of need.

A few weeks ago we had to take Ella to the emergency vet here in Hoboken— Veterinary Emergency Group (VEG). Here, there are no individual rooms, just one big room. When you enter this open area you’re privy to everything. As we waited for Ella to be taken care of, we watched an amazing team of about 8 vets and techs feverishly work to save a sweet cat who was dying (they were successful, btw). We watched our vet carry another cat around in her arms while she visited patients because his owner had gone home to get his favorite toy. She didn’t want his last moments to be in a cold and isolated crate. And finally we watched the techs compassionately work on Ella. The whole experience was amazing, we are still talking about it.

I’m sharing this to explain why transparency can be really important. Imagine my expereince at the emergency vet if I had been in an isolated room? This is what your team is dealing with when you don’t have transparency. And to be clear, transparency isn’t telling everybody everything. Not at all! It’s all about open communication between leaders and their teams for information that is relevant, important, and necessary. Transparency builds trust. So, does your team feel like they are in an isolated room, or a big open area? If you don’t know, ask them!

Let’s GO! WE GOT THIS!
Beth
www.bethfitzgerald.com